This Refund Policy explains when and how paid services on SinoBee.ai are refunded. It is part of the [Terms of Service](/terms). The Traditional Chinese version prevails if the two versions differ.

## 1. The 7-day cooling-off right

The Service is a digital service delivered online and starts as soon as you pay and agree. Under Article 2 of Taiwan's rules on reasonable exceptions to the withdrawal right in distance sales, such services are not subject to the 7-day unconditional withdrawal right of Article 19 of the Consumer Protection Act. We still refund in the cases below.

## 2. Subscriptions

| Situation | Refund |
| --- | --- |
| Within 7 days of payment, and the period has not started (a prepaid period queued after your current one) | Full |
| Within 7 days of payment, the period has started but no subscription quota was used | Full |
| The period has started and quota was used | No refund, and no pro-rata refund by days |
| An outage attributable to us made the period unusable | Proportional to the affected time or quota |

- A refunded period is cancelled at once; later prepaid periods move up.
- Automatic renewal is off by default; it charges only after you turn it on, always tells you before each charge, and can be turned off on your account page at any time. A period bought by automatic renewal follows the same refund rules as any purchase.

## 3. Crowdfunded tasks and evaluations

| Situation | What happens |
| --- | --- |
| Proposal fee | Non-refundable; it becomes credit for the spec dialogue tokens and reference file storage. Credit left when the campaign is funded joins the task budget. No fee while subscribed |
| You withdraw a pledge during the campaign, or the campaign misses its goal | Cards are not charged; points are returned in full (earlier quota pledges get their quota back) |
| The goal is reached but the charges collected fall short during the charging grace period | Charged cards are refunded in full; points are returned |
| Budget left after the task is completed, closed or failed | Returned to the backers as platform points in proportion to their pledges (earlier quota pledges get quota back); no cash refund |
| A disputed review where the platform decides the result does not meet the spec | The whole budget, spent part included, goes back to the backers as points |
| The task failed because of a platform error | Platform points by default; a backer may ask for a refund to the original payment method instead |

- Platform points: 1 point equals NT$1, usable for crowdfunding pledges or, when you choose it in SinoBee, for model usage (1:1 at published prices), not transferable, never paid out in cash, and they do not expire. Unused points are handled according to law if your account or the Service ends.
- If the spec is revised during a campaign, nothing is charged for 72 hours after the revision and backers who disagree can withdraw.

## 4. How to ask

Contact us from the account you use on SinoBee.ai with the payment number (starting with P, shown under Account → Payments) and the reason:

- Company：卡菲卡金融科技股份有限公司（tax ID 52650861）
- Website：[cafeca.com.tw](https://cafeca.com.tw)
- Address：臺北市信義區基隆路1段206號18樓
- Email：[contact@cafeca.com.tw](mailto:contact@cafeca.com.tw)

We reply within 7 business days.

## 5. How refunds are paid

1. Refunds always go back to the original payment method, through our payment provider Oen (應援科技股份有限公司, [https://oen.tw/](https://oen.tw/)):
   - The Service only accepts cards saved with Oen, so refunds always go back to the original card; it usually takes 7–14 business days to appear, depending on your bank.
2. Under Oen's rules **each payment can be refunded only once**; after a partial refund the rest cannot be refunded.
3. Oen issues the matching allowance for the e-invoice.

## 6. No refund

- Accounts suspended or terminated for breaching the [Terms](/terms) (for example sharing accounts, circumventing quotas or abuse).
- Services already used or usage already charged, except as provided in sections 2 and 3.

## 7. Changes

We may change this policy and will announce the effective date on the site; payments made before a change follow the policy in force when you paid.