This Refund Policy explains when and how paid services on SinoBee.ai are refunded. It is part of the Terms of Service. The Traditional Chinese version prevails if the two versions differ.
1. The 7-day cooling-off right
The Service is a digital service delivered online and starts as soon as you pay and agree. Under Article 2 of Taiwan's rules on reasonable exceptions to the withdrawal right in distance sales, such services are not subject to the 7-day unconditional withdrawal right of Article 19 of the Consumer Protection Act. We still refund in the cases below.
2. Subscriptions
| Situation | Refund |
|---|---|
| Within 7 days of payment, and the period has not started (a prepaid period queued after your current one) | Full |
| Within 7 days of payment, the period has started but no subscription quota was used | Full |
| The period has started and quota was used | No refund, and no pro-rata refund by days |
| An outage attributable to us made the period unusable | Proportional to the affected time or quota |
- A refunded period is cancelled at once; later prepaid periods move up.
- Automatic renewal is off by default; it charges only after you turn it on, always tells you before each charge, and can be turned off on your account page at any time. A period bought by automatic renewal follows the same refund rules as any purchase.
3. Crowdfunded tasks and evaluations
| Situation | What happens |
|---|---|
| Proposal fee | Non-refundable; it becomes credit for the spec dialogue tokens and reference file storage. Credit left when the campaign is funded joins the task budget. No fee while subscribed |
| You withdraw a pledge during the campaign, or the campaign misses its goal | Cards are not charged; points are returned in full (earlier quota pledges get their quota back) |
| The goal is reached but the charges collected fall short during the charging grace period | Charged cards are refunded in full; points are returned |
| Budget left after the task is completed, closed or failed | Returned to the backers as platform points in proportion to their pledges (earlier quota pledges get quota back); no cash refund |
| A disputed review where the platform decides the result does not meet the spec | The whole budget, spent part included, goes back to the backers as points |
| The task failed because of a platform error | Platform points by default; a backer may ask for a refund to the original payment method instead |
- Platform points: 1 point equals NT$1, usable for crowdfunding pledges or, when you choose it in SinoBee, for model usage (1:1 at published prices), not transferable, never paid out in cash, and they do not expire. Unused points are handled according to law if your account or the Service ends.
- If the spec is revised during a campaign, nothing is charged for 72 hours after the revision and backers who disagree can withdraw.
4. How to ask
Contact us from the account you use on SinoBee.ai with the payment number (starting with P, shown under Account → Payments) and the reason:
- Company：卡菲卡金融科技股份有限公司（tax ID 52650861）
- Website：cafeca.com.tw
- Address：臺北市信義區基隆路1段206號18樓
- Email：[email protected]
We reply within 7 business days.
5. How refunds are paid
- Refunds always go back to the original payment method, through our payment provider Oen (應援科技股份有限公司, https://oen.tw/):
- The Service only accepts cards saved with Oen, so refunds always go back to the original card; it usually takes 7–14 business days to appear, depending on your bank.
- Under Oen's rules each payment can be refunded only once; after a partial refund the rest cannot be refunded.
- Oen issues the matching allowance for the e-invoice.
6. No refund
- Accounts suspended or terminated for breaching the Terms (for example sharing accounts, circumventing quotas or abuse).
- Services already used or usage already charged, except as provided in sections 2 and 3.
7. Changes
We may change this policy and will announce the effective date on the site; payments made before a change follow the policy in force when you paid.